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Fiber Router not arrived

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4 REPLIES 4
First Timer

Hi, 

I have moved home today, a technician came this morning to install fiber but I dont have the fibre router. 

I checked in My account and can't see if it has been delivered nor tracking delivery.

The go live date is today.

When will I receive the new router? 

Thanks

 

Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate the missing router for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

First Timer

It seems that the fiber is working with my original router, even if the technician said that it would not.

Can you confirm that the router HG633 is compatible and fiber will work fine? 

Thank you in advance! 

Community Team - TT Staff

Hi @Jrm-Pscl

 

Did you take your existing router with you?   it should be compatible until the new one arrives.

 

 

Community Team - TT Staff

Hi Jrm-Pscl

 

Apologies for the delay.

 

The HG633 is a fibre compatible router.

 

Thanks

 

Debbie