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Fiber has reduced speed and more latency

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4 REPLIES 4
megerton07961
Team Player

Hi,

For the first few months I was getting a very good connection at my new address with 75Mbit and ping of about 14ms.  This seemed to degrade and I ended up with 65Mbit and high latency, with a good chunk of CRC errors in both directions.  The internal wiring is short and direct to router although I use an Asus AC68U rather than the talktalk model which didn't let me change the internal address range.

 

I'd appreciate it if you could do a line test.  I tried the option on the web site but it just kept saying it was interrupted.  If the line is okay then it might be better for me to turn off the superfast boost to get a better ping time and reliability.

 

 

Thanks a lot,

Mart

..........from Mart.............
KeithFrench
Community Star

Hi @megerton07961 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi Mart,

 

Line test is passing. Are you experiencing any problems with your telephone service such as noise on the line?

Chris

megerton07961
Team Player

Hi Chris,

 

No, there's no significant noise I can hear and it works okay.

 

I'm prepared to accept the cab just isn't close enough for optimum behaviour although there is one oddity on the router stats, in one download frequency range there is a big difference between line attenuation and signal attenuation.  Not sure what the difference between the two things is, but the figures are otherwise very close.

 

If there's nothing else you can think of, how do I remove the superspeed boost and go to 40Mbit/10Mbit or whatever?  I have looked at the web site and it only seems to show under the 'renew contract' area, I was under the impression it could be turned on or off as a boost.  I can ring up if that's the best way?

..........from Mart.............
Community Team

Thanks for the information 


If you'd like the boost removing could you contact our Loyalty Team, they'll be able to do this for you


Chris