Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
Thank you. I've completed a line test which hasn't detected any faults and your line is in sync at 9.9mb.
Which router are you using? (make and model) Is the router currently connected at the test socket?