Fiber speeds drop

[GrayFox]

Since we upgraded to fiber we were averaging between 55 and 60mbps but from today the speed as settled at 41mbps average. A engineer was lookin at the line today outside so not sure if it's down to that and have reseted the router. All speeds were done wireless and wired 3 times a day. 

Thanks. 

[OCE_Michelle]

Hi GrayFox,

I've run a test on the line which hasn't detected a fault, however I can see quite a few re-connections on the line. Just to confirm, is your connection currently unstable? Is the voice service ok with no noise on the line?

Thanks

[GrayFox]

There was some disconnects yesterday but everything as been stable since. The line does have a slight crackle just on the dial tone. Also tested with master socket.  

[OCE_Chris]

Hi GrayFox,

Is your router currently connected to your test socket (if you have one)? How many telephone sockets do you have?

Chris

[GrayFox]

Don't have a test socket and just one phone connected.

[OCE_Debbie]

Hi GrayFox

Would it be possible to post a photo of your master socket?

Thanks

Debbie

[GrayFox]

Sure....

 

[OCE_Debbie]

Hi GrayFox

Thank you. The test socket is at the right hand side of the socket. Would it be possible to connect the router and phone at the test socket using a microfilter?

Debbie

[GrayFox]

Ha. Didn't realise that was the test socket and done.

[OCE_Debbie]

Hi GrayFox

Thank you 🙂

We advise to allow DLM at least 48hrs to start making changes to the profile/speed.

Please can you post back on this thread tomorrow and we can check the connection stats/speed again.

Thanks

Debbie

[GrayFox]

Speeds still around 40-44mbps

[OCE_Michelle]

Hi GrayFox,

Thank you for bumping your thread. I've re-checked and the sync speed has increased. Could you switch the router off for a full 30 minutes and then retest and let us know if there is any increase in throughput speed please?

Thanks