It looks like it looks like this is going to need an engineer visit. If you'd like us to go ahead with the engineer visit can you confirm:
I've also PM'd you to confirm some details
An Openreach visit has been scheduled for Tomorrow 18th AM slot (8-1).
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
I stayed in all day, but I did not have a visit from Openreach. Just in case they could not schedule the promised 8-1 slot, I stayed in for the 1-6 slot too.
I would have tried to phone but I do not have the contact details you made the appointment with.
We're still 24 down and 28 up.
I have to go to work tomorrow, but my wife will be in for most of the day. If they are unlikely to come tomorrow, then we will probably go out at about 3. Thursday is ok at the moment, but we are quite busy, and will need to know when they are likely to arrive.
Sorry to be a pain!!
I'm sorry to hear that the engineer didn't show up, I've rebooked the engineer visit for February 27 2020,AM (08:00-13:00) - please let us know how you get on