I've just re-run the line test now which is clear, however I can see re-connections on the line. We can send a replacement router, however we can't send a different modem as this is provided by Openreach. Would you like to go ahead with the engineer visit and we'll confirm some details with you?
You've mentioned that the modem is getting a bit hot, is this located in a well ventilated location?
o.k send a replacement router 1st
we will test with that
yes the modem well ventilated and on its own shelf on wall at shoulder height so has air above and below it.
if router doesn't cure it - we will then arrange via here for BT to visit.
A new router is on the way for testing.
This should arrive in the next 24-48 working hours.
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