Try fixing this up through Chat:
Or phone 03451 720046.
Both close 6pm today. No phone help Sunday.
You can then tell them you don't need a Hub, @chrismyers777 aand check thoroughly for any other unwanted extras.
So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service
They can remove the order for the router