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Fibre 35


General query regarding the fibre 35 offer.  I have noted there is a charge of £4.95 for sending out a Wifi Hub.  If you already have a powerful router/hub, can the charge be removed or are you automatically charged even when an extra is unnecessary?

Community Star

Try fixing this up through Chat:


Or phone 03451 720046.


Both close 6pm today. No phone help Sunday. 


You can then tell them you don't need a Hub, @chrismyers777 aand check thoroughly for any other unwanted extras. 

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Community Team - TT Staff

Hi chrismyers777


So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service 


They can remove the order for the router