I have a faster fibre connection which used to connect at over 60Mb. The download speed checkers used to show values around 57Mb download with upload speed connecting at bang on 20Mb (ie. upload limit) but unfortunately download speeds have been generally decreasing over the last year or so. Currently, the download sync speed is 18Mb, with 20Mb upload. Sometimes the upload speed dips just below 20MB, which it didn't used to do. Download speed is now slower than upload! I perform the speed checks fom my PC, which is connected to the router via cable.
Also, Ping used to be 9ms, but now is much higher (currently 30+ ms).
I used to use a SuperRouter but installed a new WiFi Hub back in Aug/Sept last year, but found negligable difference in speed between the two. The landline phone appears OK when using our portable phone, apart fom the odd crackle, but that may be from the line at the other end. I don't have a direct cable phone handy at the moment to try out.
I have tried turning the router off for 30+ mins and back on a few times over the months but this has made negligable difference in speed. The Wifi Hub is currently connected direct to the master/test socket but this his has also made negligable difference. The router itself appears to be running OK.
Nothing else has changed on my side of the master socket.
I have the original TalkTalk paperwork that quotes a minimum download speed of 25Mb. My speed is now below this.
Please can you do a line check for me?
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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I've completed a line test which has detected a possible fault.
Would it be possible to test with a corded phone to see if the noise is still present in this set up?
Thanks for getting back to me. I did in fact try a corded phone earlier this morning. There did seem to be more noise than expected and also a slight hum in the background. Although, the corded phone is fairly old and may be possibly adding it's own noise. Is it worth me locating another corded phone to try?
Also, thank you to Keith for his initial response late on Sunday.
Thanks for your reply.
Yes please or alternatively would it be possible to test your phone on a different line? (friend or families line)
Did you also test the phone at the test socket, with the router removed from the line?
I must admit that the phone was connected via a microfilter to the master/test socket with the router also attached. I will disconnect the router and connect the phone direct to the test socket. I may also try a different phone and/or try the phone on someone elses line as suggested.
I will do the testing when back home tonight and will report back.
Thanks for your reply.
I've tested the line again and as it's still detecting a possible issue I've raised this over to our Network Team for investigation.
I will post back on this thread as soon as I receive further information.
Apologies, sometimes the line engineer will go to the property once they have completed investigations on the line. If they are unable to gain access then they let us know and we can arrange a visit if required.
Please can you monitor the connection over the weekend and let us know how you get on?
Since Thurdsay, the sync speed has dropped from nearly 70MB to around 63MB and the ping time has doubled from 8ms to 16ms. I guess that the DLM is auto adjusting the line speed. I will keep an eye on it to see if things get any worse.
Out of interest, does your line check show any problems now?
Thanks for your reply.
I've completed a line test which hasn't detected any faults and your line is in sync at 63.7mb. Connection appears to have remained stable.
Please let us know how you get on.