Recently moved from sky fibre max to talktalk fibre (with speed boost). After having my router continuously on for 15 days now and past my 14 days stabilisation period my speed hasn’t increased at all. Before at sky I was getting 65mbps to the router and now currently getting 58.1 to the talktalk hub.
Any way I can get my download speed up?
The router is connected to the pre-filtered master socket.
I'm sorry for the delay in getting back to you and I'll take a look now. I've run a test on the line which hasn't detected a fault and the connection looks stable. Does your master socket have a test socket?
I have plugged the router into the test socket via the filter provided by TalkTalk. After connecting the router back up my download speed has increased by 0.1 and my upload has decreased by 0.1. The router hasn’t been turned off.
I'm sorry for the delay in responding. I've re-checked the connection stats and the sync speed hasn't increased any further. Is the router still connected to the test socket? How long was the router connected to the test socket for? Do you have an alternative router that you can test with to see how the speeds compare?
Guys, there appears to be a general school of thought that the traditional DLM 10 day training period that applies to ADSL services is still applicable to FTTC services.
Indeed, some ISP Customer Service agents still refer to the 10 day training period.
It's wrong, it's unbelievable and it's annoying.
On the first day of operation, DLM will intervene if severe instability is detected.
Otherwise, DLM will wait until the day after provision before intervening, provided
that the line has been in sync for at least 15 minutes during the preceding day.
On a new installation, you will see a DLM correction after a maximum of 48 hours up or down.
Not 10 days! 10 days is an excuse to continue providing inferior customer service and to get rid of phone calls. Believe me, I have lived it.
I've passed this over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.
I've received an update back to advise that they haven't detected any issues and that the current speed is within the speed range for the line. They have said that we could arrange an engineer visit to investigate, however this would be chargeable if they found no fault or determined the speeds to be within the predicted range for the line.
They have asked if you could monitor for another week to see if there is any improvements.