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Fibre Broadband down

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2 REPLIES 2
fastfurious65
Participant

My Fibre Broadband seems to have gone done overnight.

 

Phone line seems to be fine (no crackling etc), and there doesn't seem to be any problem with the modem (wifi is active), but the broadband is not connecting.

 

Is there any major outages on TalkTalk's network?

Community Team

Hi

 

There is an outage affecting your services.  Check our Status Page for more info.

 

Thanks

 

Karl. 

KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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