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Fibre Broadband down

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3 REPLIES 3
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Pamela16
First Timer

Hi all

 

Upgraded to fibre broadband other week, was working fine until last sunday, now router is just flashing amber, been on chat everyday to talktalk and keep getting fobbed off with them saying done checks found a fault will send engineer to the exchange, dont hear anything back from them so go on chat again for them to say found no faults etc. Then they said they did find a fault and have escalated it or something

 

Not sure they know what they are doing tbh as 1 day theres a fault next there isn't, then there is

 

Router us new and all set up correctly etc

 

Thanks

Pd
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KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Pamela16
First Timer
Ok thanks
Pd
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Community Team

Hi Pamela16,


If you still need assistance can you please add your TalkTalk landline telephone number to your community profile and we'll be happy to help (please bump the thread when you've done this)


Thanks

Chris