I've had similar problems since last year.
About 6 months ago I had an OR Engineer out due to speed problems, I'm paying for up to 38 Mb downloads and I never get it.
I changed my provider this week as I rang Sky on Sunday after viewing a better deal on their website, £27 for Landline, min 56 Mb per second Fibre, keep existing Landline number.
And now Talk Talk are saying I'm still in contract and want me to pay £149 termination fee! What the actual hell is going on here? I've been with Talk Talk nearly 10 years as a Landline customer and had Fibre at least 5 of those years.
Why do they do this? Renew the contract and not tell me?! Surely there's some law it's against?!
Contracts do not renew automatically and will only renew if you upgrade to a new service or renew online. I would give our customer teams a call and they can tell you how / when the contract was initiated.
As to the advice from the OR guy, thats absolute garbage. Talk Talk do not throttle connections or reduce gaming streams to prioritise one platform over another. I've an xbox and playstation running here at home, and I'm sure I'd notice.
Within the first month of joining them had a issue and so I put a order in with Vodafone to be told id have the breakage fee to pay if I continued my order with Vodafone . So these made me look like a idiot so I cancelled the order . Its been an absolute nightmare with these and still ongoing . I basically give up on them . People wouldn't be in this if OR sort the network out but no they don't want to spend money .
I've bee here for 20yrs since LineOne and TalkTalk have never once informed me of pending expiry of contract and neither have they ever auto-renewed it. I only ever renew my contract if it means I can take advantage of a reduced BB cost or some other special offer. I can't imagine why you have been singled out for problems.
Yeah well I wasn't getting the advertised speeds on a wireless connection, so at Talk Talk's advice I ordered an Ethernet cable from Argos last week, and now the Ethernet on the Router doesn't work at all, it's still on a Wireless connection.
I have seriously had it with this joke account of a company.
I spoke to one of their sales monkeys earlier and asked to speak to the CEO, as per posts on here, got nowhere, got mad because sales monkey wasn't listening to me, hung up!
2 minutes later, same sales monkey rang me back, I tried to talk to her, she still wasn't listening.... OK I know I have no patience, but this crap would test anybody IMO.
my sync speed what the router was syncing at even with Ethernet still wasn't getting the speed what it was syncing and even showed the cowboys of OR and he couldn't even explain . So that's how good them so called engineers are . You should have had a ethernet cable in your wifi hub box .
Thing is, I have disabilities including Asperger's, and I hate talking to call centres in general, especially Foreign ones because they do not understand my strong Sheffield accent.
And I reckon Talk Talk know I'm "special needs" (I hate that term, Mum uses it!) and treat me like an idiot.
...I ordered an Ethernet cable from Argos last week, and now the Ethernet on the Router doesn't work at all, it's still on a Wireless connection.
There's no helping some people - because they don't want to be helped.
This is from Windows 8.1 - but you should be able to adapt.