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Fibre Broadband speed issues

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11 REPLIES 11
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ilhan
Popular Poster

 

I have very slow fibre braodband (includs boost) 6Mbps download and 13 upload! (my previous thread was deleted it seems) I have added my home number in settings too. Please help.

 

@OCE_Chris @OCE_Michelle 

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ilhan
Popular Poster
Can somebody help please?
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Community Team

Hi ilhan,

 

I'm sorry for the delay. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Are you connected wired or wireless?

 

Thanks

 

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ilhan
Popular Poster

Hi,

 

I use a wireless connection.

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ilhan
Popular Poster

Can this urgently be looked into as todays speeds are (much) slower.

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Community Team

Hi ilhan

 

Your line is showing in sync at 79.7mb.

 

Have you tested different wireless channels to see how the speed compares? Change your wireless channel

 

Please can you also try powering down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

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ilhan
Popular Poster

Hi,

 

I've tested it again today - I've got 46.7 for d/l and 18.2 u/l.

 

The routers only about two metres from the computer too.

 

I haven't yet powered down for 30 mins though.

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Community Team

Hi ilhan,

 

Ok thanks for the update. It would be worth switching the router off for a full 30 minutes and then retesting as this can sometimes increase the throughput speeds.

 

Thanks

 

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ilhan
Popular Poster

Hi,

 

I have shutdown the router for 30+mins and now get a reading of 69.9 D/L and 17.8 U/L - is this in line with what I should expect?

 

Many thanks.

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Community Team

Hi ilhan

 

Thanks for keeping us updated.

 

Your throughput speeds (speed tests) look good based upon your sync speed 

 

Debbie

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ilhan
Popular Poster

I've run into speed problems again, 22DL and 12UL after shutting the router down for over an hour.

 

There must be an issue because I've noticed a gradual decline over a few weeks.

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Community Team

Hi ilhan,

 

Sorry to hear your speed has dropped again. Your sync speed looks fine, have you noticed any improvement in speed since your last post?

Chris