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Fibre Connection Slowed Down

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Community Team

Hi Melissa

 

BT Openreach have advised that this fault should be resolved following work completed by the engineer.

 

Unfortunately the line tests are still detecting a possible issue so our Network Team have escalated this back over to BT Openreach for further investigation. Apologies for this.

 

Thanks

 

Debbie

lissamay88
Team Player

Ok thanks another thing I'm also noticing is that when some one calls the house phone the broadband resets its self dunno if that's part of the issue I've changed filters but that doesn't solve it

Community Team

Hi Melissa,

 

Ok thanks. If you don't hear anything more over the next 24hrs then please can you bump your thread and we can re-check to see if their are any further updates back from BTOR.

 

Thanks