The line test is still detecting a possible fault. Has the face plate also been removed?
I can then raise this over to Openreach to be investigated by a line engineer.
Thank you. You can now re connect the faceplate/equipment.
I have passed this fault over to Openreach to be investigated by a line engineer. We should receive further updates within the next 48hrs.
Hi I've just had this text.
TalkTalk update: We're just checking in after your recent engineer visit and think you may still be experiencing problems with your service, if that's the case simply reply to this message in the next 5 days and one of our team will be able to help. (Standard mobile charges may apply).
Does this mean this is an update please?
I've checked and it appears that the next step will be to arrange an engineer visit to the property. Would you like us to arrange this for you? We'll just need to confirm some details first before we can arrange this visit.
If you'd like us to go ahead with the engineer visit can you confirm:
I've also PM'd you to confirm some other details
The fault ticket notes say "the repair is still ongoing, engineer will try to fix the fault today (yesterday 1st)". Have you heard anything from Openreach over the weekend?
Had a call last week from talktalk and arranged an engineer for the saturday. I'm sure an afternoon was booked.
I wanted to change but as I had no confirmation I stayed home on the 31st but openreach didn't arrive so assumed it had changed.
Someone was home all day Sunday too and there was no visit or contact.
Strange I'd have thought there would have been a comment on file for this.
As previous I can be home on Wednesday if a home visit is needed.
Our network team have confirmed that this is still in hand with Openreach, and an engineer is due to go out between 8am-1pm on the 5/12, they may need access
Thanks for the update Chris.
Openreach did visit today whilst I was in work and claimed there were no issues. They also performed a dlm reset and the speed has increased to 55000kbps with no errors but interleaving is now active.
I also had a further call from open reach to say they may need access to the property on Thursday so I will be available.
So the unstability has started again.
Many drops and reconnections and it looks to be big swings in snr again as per my last issue.
I have seen my speed drop down to 39998 connection from 54000 and the line erroring.
I have seen snr margins from around 6-8 to - 2.
Obviously the margin has increased now where the speed has been limited.
Could this be looked into please as last time it was put down to test equipment not being setup correctly.