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Fibre Speed Boost? How do i get it?

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3 REPLIES 3
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First Timer

Hi OCE Team 

When i signed up for Fibre, I originally selected to include the Fibre Speed Boost and my confirmation email gave a minimum guaranteed speed of 45.1 Mb and typical upload speed of 15.5 Mb to 18.9 Mb. 

I am getting nowhere near these speeds, and i think it is because the speed boost has not been added.  

I cannot see any option through "MyAccount" to add this ... please can you help?

Thanks

Highlighted
Community Team - TT Staff

Hi sarahr1,

 

I've sent you a PM to confirm some details so that we can look into this further 


Thanks

Chris

Highlighted
First Timer

Hi

All sorted - I went via Live Chat and they added the boost which was activated this morning.  
For some reason, the option to add wasn't showing in MyAccount.

My speed is still only 20mb download, but i will wait a while to see if it increases. 

Thanks.  

Highlighted
Community Team - TT Staff

That's great news, thanks for letting us know 🙂

Chris