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Fibre Speed Boost issue

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11 REPLIES 11
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Chatterbox

I recently renewed by TT contract (faster fibre) and added fibre speed boost. The boost shows on my TT account, and I'm being charged for it. But the speed I get is as before: around 35 Mbps download and 9 Mbps upload. The predicted speeds (from my order confirmation) are given below.

 

I'm using a recent TT wifi hub. I have a BT phone socket without test socket.

 

Any help would be appreciated.

 

Download Speeds

Maximum speed

75.4 Mb

Typical speed range

72.7 Mb to 73.6 Mb

Minimum guaranteed speed

71.8 Mb

  

Upload Speeds

Maximum speed

18.9 Mb

Typical speed range

17.9 Mb to 18.9 Mb

Minimum speed

17.0 Mb

 

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Community Team - TT Staff

Hi fk2010

 

Apologies for this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Chatterbox
Thanks for getting back to me. I've put this information in my profile.
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Community Team - TT Staff

Hi fk2010

 

Thanks for updating your Community Profile.

 

Your line is showing in sync at 40mb. I'm just sending you a Private Message to confirm some details so I can complete some further checks.

 

Thanks

 

Debbie

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Chatterbox

I have now PMed you.

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Community Team - TT Staff

Hi fk2010

 

Thanks for the Private Message.

 

Our Network Team are currently investigating the issue with the fibre speed boost but in the meantime I've made some changes to help resolve this issue.


The speed boost should be active within the next 24hrs.


Thanks

 

Debbie

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Chatterbox

Great, thanks! I will check again in 24 hours.

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Community Team - TT Staff

Hi fk2010

 

Thank you 🙂

 

Please let us know how you get on.

 

Debbie

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Chatterbox

Hi OCE_Debbie,

 

thanks again for your help! I did another speedtest just now (after waiting 24 hours), and I get:

 

Download: 37.3 Mbps

Updoad: 18.7 Mbps

 

So the download speed is unchanged, but the upload speed has improved.

 

Would you mind having another look! Thank you so much.

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Community Team - TT Staff

Hi fk2010

 

Ok, please can you power down the router for 30 minutes and run the speed test again? Your line is now showing in sync at 79.9mb.

 

Thanks

 

Debbie

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Chatterbox

Hi OCE_Debbie,

 

I reset the router, and did another speedtest. I now get around 75 Mbps download speed!

 

Excellent result. Thank you very much for your help!

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Community Team - TT Staff

Hi fk2010

 

That's great, thanks for letting us know 🙂

 

Debbie 🙂