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Fibre Speed Boost - not boosting - In fact the opposite.

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1 REPLY 1
stagger321
Chat Champion

Hi OCE's

 

Earlier this month I responded you one of your emails and selected the Fibre speed boost. It promised I would move from 40Mb/s to "68-80 Mb/s".

Some days I get a decent speed, but more often than not its no where near that speed, in fact sometimes less than 10Mb/s. So much slower than before.
So from my perspective I've been sold a pup.

 

BTW, I am not testing via Wifi - I'm testing via a PC cat5 connected to the router.

 

Can you please help.

 

Thanks

 

 

 

Cheers

Stagger
Community Team

Hi stagger321,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Could you try switching the router off for a full 30 minutes and then retest the speed again please.

 

Thanks