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Fibre Speed Boost not boosting

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10 REPLIES 10
woody2shooz
Chatterbox

I have ordered and "received" the Fibre Speed Boost which went live on Friday. There has been no change to my connection. I have used the live chat who confirmed the "boost" and had me run speed checks which showed I am still limited to 38Mbps, same as before the "boost".

I am connected by cable, have disconnected the router for over an hour (after reading posts on here) and still no boost to my speed.

 

Any ideas?

Community Team

Hi @woody2shooz

 

I am going to remove and then Re-add the Boost to see if that fixes the problem. 

 

Ill post back when its complete

woody2shooz
Chatterbox

Thanks, I'll look out for it.

Community Team
woody2shooz
Chatterbox
Thank you.

I am seeing no change to download rate but the upload has roughly doubled. I'll continue to monitor.
Community Team

Hi woody2shooz

 

Have you also tried powering down the router for a full 30 minutes and then running a speed test following this?

 

Thanks

 

Debbie

valleyboy1975
Team Player

i had this aswell, in the end when i fianlly got through tot somebody with a bit of sense they said due to my exchange and current connection i could neevr get any faster speed, so i had the boost cancelled. they shoudl have checked this when i signed up!

Community Team

HI @valleyboy1975

 

Please can you create a new thread, we can then look into this further.

 

Thanks

 

Debbie

valleyboy1975
Team Player

done thank you

woody2shooz
Chatterbox

OK have done that. Speed up to 55Mbps. Thanks for the help and advice.

Community Team

Hi woody2shooz

 

That's great, thanks for keeping us updated 🙂

 

Debbie