Thanks for the PM
Line test is now showing a potential fault so I've raised this to Openreach as a non-appointed task. If you don't hear anything beforehand can you bump the thread on Friday and we'll check for updates
I've heard nothing yet Chris. Throughput speed is 43.7mbps today, so still below the "guaranteed minimum", but close!
Hi PAH76, the fault is still in the hands of OpenReach. Hopefully, they'll update the ticket over the next day or two.
Openreach engineer came today. Line test showed no problems, but the SNR was set lower than the normal 6dB figure. When he reset it to 6dB, throughput speed is now showing as 52mbps.
Is it not possible for Talktalk to see these figures and make the necessary changes? Seems an unnecessary expensive to send an engineer.
Anyway, I'm happy withe the result. Thanks for helping resolve the issue. I was getting nowhere with the normal Talktalk support people.