Fibre Speed Boost not up to expected speed.

[Beanz]

No problem, I'm not holding my breath! 😜

Cheers,
Beanz

[OCE_Michelle]

Hi Beanz,

Have you been contacted at all since my last post?

Thanks

[Beanz]

Hi Michelle,

No, not that I'm aware of and my download sync speed remains at around 46Mbps.

Regards,
Beanz

[OCE_Michelle]

Hi Beanz,

I'm really sorry. I've contacted our Network Team again now.

Thanks

[OCE_Michelle]

Hi Beanz,

Our Network Team have just let me know that they have contacted you. Please let us know how you get on.

Thanks

[Beanz]

Hi Michelle,

Yes, I spoke to a very helpful chap who is looking into this for me. I will let you know the outcome.

Cheers,
Beanz

[OCE_Michelle]

Hi Beanz,

Great, thanks for confirming. Hopefully our Tech Team can get to the bottom of this.

Thanks

[Beanz]

Hi Michelle,

An update for you.

I was expecting a call back from the Tech Team 2 days ago, but I have had nothing. Can you chase this up please?

Thanks,

Beanz 😐

[OCE_Michelle]

Hi Beanz,

Sorry to hear that. I've requested another update now and will post back as soon as I know more.

Thanks

[OCE_Michelle]

Hi Beanz,

I've not heard back as yet, however I'm just checking in to see if they have contacted you again since our last post?

Thanks

[Beanz]

Hi Michelle,

No, nothing I'm afraid.

Thanks for chasing this up for me.

Regards,
Beanz

[OCE_Michelle]

Hi Beanz,

Apologies, I've chased this again now.

Thanks

[Beanz]

Hi Michelle,

Just to let you know that I have been contacted again by the Tech Team and I have another visit by OR arranged for Thurs PM.

I'll let you know if there is any change.

Thanks,
Beanz

[OCE_Michelle]

Hi Beanz,

Thanks for the confirming and please let us know how you get on.

Thanks 🙂

[Beanz]

Hi Michelle,

Another update for you.

OR engineer visited again today. As before, no fault was found on the phone line. However, he did say he would escalate the fault to the next level. So at least it has not been dismissed this time. 

Regards,

Beanz

[OCE_Debbie]

Hi Beanz

Openreach have closed the fault ticket - Line tested ok by Openreach engineer at customer premise.

Did the engineer get back in contact?

Thanks

Debbie

[Beanz]

Hi Debbie,

That is annoying, the engineer assured me that he would escalate this fault. He told me that although the phone line was fine, there was a problem with the broadband side of things.

Also, the TT tech team told me that they had identified a problem as well and had arranged for Openreach to rectify it. Obviously this has not been done.

Can you please bring this to the attention of the tech team?

I feel I have been very patient with this and I was optimistic that a solution was nearly there. 

Please do what you can.

Regards,

Beanz

[OCE_Debbie]

Hi Beanz

Apologies for this.

I've completed some line tests which are both clear. The line is in sync at 45.9mb.

What are the specific fault symptoms at the moment? I can then ask our Network Team if they can contact you again.

Thanks

Debbie

[Beanz]

Hi Debbie,

The fault is the same as it's always been, the sync speed is way below the guaranteed minimum of 54Mbps.

The connection is very stable though, just slower than expected.

Just to re-cap again, back in March the speed jumped up to around 53Mbps and stayed stable for about a month. Has now dropped back to around 46.

Beanz

[OCE_Debbie]

Hi Beanz

Thanks for your reply. I have asked our Network Team to contact you as soon as possible.

Debbie