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Fibre Speed Boost not up to expected speed.

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Whizz Kid
No problem, I'm not holding my breath! 😜

Cheers,
Beanz
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Community Team - TT Staff

Hi Beanz,

 

Have you been contacted at all since my last post?

 

Thanks

 

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Whizz Kid
Hi Michelle,

No, not that I'm aware of and my download sync speed remains at around 46Mbps.

Regards,
Beanz
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Community Team - TT Staff

Hi Beanz,

 

I'm really sorry. I've contacted our Network Team again now.

 

Thanks

 

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Community Team - TT Staff

Hi Beanz,

 

Our Network Team have just let me know that they have contacted you. Please let us know how you get on.

 

Thanks

 

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Whizz Kid
Hi Michelle,

Yes, I spoke to a very helpful chap who is looking into this for me. I will let you know the outcome.

Cheers,
Beanz
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Community Team - TT Staff

Hi Beanz,

 

Great, thanks for confirming. Hopefully our Tech Team can get to the bottom of this.

 

Thanks

 

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Whizz Kid

Hi Michelle,

 

An update for you.

 

I was expecting a call back from the Tech Team 2 days ago, but I have had nothing. Can you chase this up please?

Thanks,

Beanz 😐

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Community Team - TT Staff

Hi Beanz,

 

Sorry to hear that. I've requested another update now and will post back as soon as I know more.

 

Thanks

 

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Community Team - TT Staff

Hi Beanz,

 

I've not heard back as yet, however I'm just checking in to see if they have contacted you again since our last post?

 

Thanks

 

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Whizz Kid
Hi Michelle,

No, nothing I'm afraid.

Thanks for chasing this up for me.

Regards,
Beanz
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Community Team - TT Staff

Hi Beanz,

 

Apologies, I've chased this again now.

 

Thanks

 

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Whizz Kid
Hi Michelle,

Just to let you know that I have been contacted again by the Tech Team and I have another visit by OR arranged for Thurs PM.

I'll let you know if there is any change.

Thanks,
Beanz
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Community Team - TT Staff

Hi Beanz,

 

Thanks for the confirming and please let us know how you get on.

 

Thanks 🙂

 

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Whizz Kid

Hi Michelle,

 

Another update for you.

 

OR engineer visited again today. As before, no fault was found on the phone line. However, he did say he would escalate the fault to the next level. So at least it has not been dismissed this time. 

 

Regards,

Beanz

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Community Team - TT Staff

Hi Beanz

 

Openreach have closed the fault ticket - Line tested ok by Openreach engineer at customer premise.

 

Did the engineer get back in contact?

 

Thanks

 

Debbie

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Whizz Kid

Hi Debbie,

 

That is annoying, the engineer assured me that he would escalate this fault. He told me that although the phone line was fine, there was a problem with the broadband side of things.

Also, the TT tech team told me that they had identified a problem as well and had arranged for Openreach to rectify it. Obviously this has not been done.

 

Can you please bring this to the attention of the tech team?

 

I feel I have been very patient with this and I was optimistic that a solution was nearly there. 

Please do what you can.

 

Regards,

Beanz

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Community Team - TT Staff

Hi Beanz

 

Apologies for this.

 

I've completed some line tests which are both clear. The line is in sync at 45.9mb.

 

What are the specific fault symptoms at the moment? I can then ask our Network Team if they can contact you again.

 

Thanks

 

Debbie

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Whizz Kid

Hi Debbie,

 

The fault is the same as it's always been, the sync speed is way below the guaranteed minimum of 54Mbps.

The connection is very stable though, just slower than expected.

 

Just to re-cap again, back in March the speed jumped up to around 53Mbps and stayed stable for about a month. Has now dropped back to around 46.

 

Beanz

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Community Team - TT Staff

Hi Beanz

 

Thanks for your reply. I have asked our Network Team to contact you as soon as possible.

 

Debbie