cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Fibre Speed Boost?

Reply
10 REPLIES 10
Highlighted
First Timer

I recently signed up for another 18 months for TalkTalk Faster Fibre, I also signed up for Fibre Speed Boost.

 

I can see the boost on my account under "Your flexible Broadband boosts" but my download and upload speeds haven't increased.

 

Is the boost actually enabled?

 

Thanks.

Highlighted
Community Star

Hi @gavinbrattan two things worth trying.

1 Check your sync speed if it is over 39999 yoou  are half way there

2 Try a 30 minute reboot this often works by resetting the profile and taking advantage of the boost.

I don't work here and all my opinions are my own.
Highlighted
First Timer
Thanks for the reply.

I tried a 30 minute reboot but nothing seemed to change. I guess I can't expect too much improvement given these figures?

Downstream Upstream
Actual Rate [Kbps] 32399 8359
Maximum Rate [Kbps] 43734 8359
Community Star

Hi  @gavinbrattan thanks for the information. I think you do need the TT team on this as the sync details would suggest that the boost is a  waste of money.

 

Let's see what the guys say,they are very good!

 

D

I don't work here and all my opinions are my own.
Highlighted
Community Team - TT Staff

Hi

 

All line tests are clear, but the sync speed is lower than it should be, and the profile is set low.

 

I can see a lot of drops.  I've a new router on the way so this can be ruled out.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
First Timer

Thanks for the new router, I've had it plugged in for a few days now but the speeds haven't really changed:

Upstream line rate (kbit/s):7768
Downstream line rate (kbit/s):32398
Maximum upstream rate (kbit/s):7768
Maximum downstream rate (kbit/s):43732

 

Is there anything else I can try?

Highlighted
Community Team - TT Staff

Hi Gavin,

 

Are you experiencing any problems with your telephone service, any noise on the line?

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Highlighted
First Timer
Hi,

I don't use the telephone line, but I've just done a quick check and it seems ok. There's nothing else plugged into the telephone sockets.

Guess I might as well cancel the speed boost!

Thanks,
Gav
Highlighted
Community Team - TT Staff

Hi Gav,

 

Your connection looks stable and your router is in sync at 33.9Mbps. Is your router situated close to other electrical devices that could be causing interference? Does it connect to a multi-socket electrical extension lead shared with other device?

Chris

Highlighted
First Timer

Hi Chris,

 

The router was connected via an extension, I've just plugged it into a separate mains socket.

 

The router is also next to a mesh network device connected by ethernet (wifi isn't enabled on the router). Could interference affect the DSL speed?

 

Thanks,

 Gav

Highlighted
Community Team - TT Staff

Hi Gav,

 

Thanks for the update. Does the master socket have a test socket?

 

Your guide to master sockets

 

Thanks