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Fibre Speed drop since yesterday.

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13 REPLIES 13
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Conversation Starter

Hello, I have noticed my fibre speed has dropped a lot since yesterday. It may have been a few each days before that as it was OK last weekend. Have been through the guides to troubleshoot the problem and nothing has  changed. 

Just done another speedtest on PC and on my Mobile phone (using wireless)

Any help welcomed. I have been using fibre for over  a month now. 

Image2.jpg

Have chatted to an agent online about this as well. Using the community for additional help 

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Community Star

Hi @Dragon988 how are your wired speeds?

I don't work here and all my opinions are my own.
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Conversation Starter
About the same
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Community Star

Hmmm can you see what your sync value is in the router Check your sync speed ?

I don't work here and all my opinions are my own.
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Conversation Starter

Sync value? not sure what you mean. 

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Community Star

H @Dragon988 the link in my last post explains it much better than I can?

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi Dragon988

 

Apologies for the delay.

 

It appears that this fault has been raised to Openreach. Please can you post back on this thread tomorrow and we can check for further updates from Openreach.

 

Thanks

 

Debbie

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Conversation Starter
It should be 36 to 40mbps
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Conversation Starter
OK i will
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Community Team - TT Staff

Hi Dragon988

 

Thank you, we should hopefully have received further updates from Openreach.

 

Debbie

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Conversation Starter

All looks good today. 

 

Image2.jpg

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Community Team - TT Staff

Hi Dragon988

 

Thanks for keeping us updated.

 

Is this the speed you were receiving before you experienced this fault?

 

Debbie

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Conversation Starter

Yes, this was about the same speed i was getting before i had this problem. Though i have read somewhere i should be in between 38-40mbps. Not to worried about that as long as its close to it. 

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Community Team - TT Staff

Hi Dragon988,

 

Ok thanks for the update and please let us know if you need any assistance 🙂

 

Thanks