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Fibre broadband but no increase in speed

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Community Team

Hi Neiloxo

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Neiloxo
Popular Poster

That would be great, thanks.

Community Team

Hi Neiloxo

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Neiloxo
Popular Poster

New router installed, not sure on speed yet

Community Team

Hi Neiloxo

 

Has the replacement router been connected at the test socket for at least 48hrs? (without rebooting the router)

 

Thanks

 

Debbie

Neiloxo
Popular Poster

Hi the new router has now been connected to the test socket for over 48hrs, since Friday in fact.

 

Community Team

Hi Neiloxo

 

Thanks for your reply.

 

Your line is showing in sync at 39.3mb.

 

You appear to be receiving the best speeds for your line. As the sync speed is not above 40mb then I would suggest removing the fibre speed boost.

 

Thanks

 

Debbie