I can send a replacement router for testing, would you like me to arrange this?
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That would be great, thanks.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
New router installed, not sure on speed yet
Has the replacement router been connected at the test socket for at least 48hrs? (without rebooting the router)
Hi the new router has now been connected to the test socket for over 48hrs, since Friday in fact.
Thanks for your reply.
Your line is showing in sync at 39.3mb.
You appear to be receiving the best speeds for your line. As the sync speed is not above 40mb then I would suggest removing the fibre speed boost.