My fibre connection keeps dropping, up to around 30 times a day at random. I've had engineers out, first one fixed faults on the line by fixing the socket. Second was sent to the exchange and everything was fine there. Third came out to test the line in the house and was given the all clear, minimal errors and reaching the right speeds. Engineer said fault must be in the hardware so he replaced the microfilter to rule that out. Talk talk then sent me a new router to see if that is the issue. Few days testing the new router and nothing has changed. I've had drop outs from day 1 of my live date however it's much worse recently. First few weeks of live date I only had drop outs maybe one day out of the week however it is now daily. Nobody seems to be able to fix this issue.
Please can you elaborate on a few points, so as I can try & help you:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it) and what firmware version is it running?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
I'm sorry but it looks as though we are going to need to book another engineer visit. If you'd like us to go ahead with the engineer visit can you confirm:
I've also PM's you to confirm some other details