@OCE_Michelle, Yes, please, that would be great.
If you'd like us to arrange the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
@OCE_Chris, Ok, I read the T&C's and see if the engineer doesn't find a fault I get charged £130.
Given the nature of this issue and that you can see issues with disconnection and speed, would I still be charged if he doesn't find the issue even though the service is problematic. Not sure why I should have to pay on top of current plan for an issue which is completely out of my control?
Basically at this point in time I can't afford a £130!
I'd be very wary of this as I have exactly the same problem as you - TalkTalk sent an OpenReach engineer who said, yes there was a fault, but nothing he could do about it as it was probably inside my house - not that he bothered to take a look. In my case, I know there's nothing wrong with my house set up as it has worked for 8 years without fault until the past 6 months when my router randomly resets itself, usually in the middle of a zoom meeting or watching a film in the evening.
Thanks for the PM
The potential charge is £65. I think it's unlikely that you would be charged in this situation but unfortunately I can't rule it out completely, it would depend on the engineers findings
Hi @OCE_Chris , thanks for the reply. Apologies if I seemed a bit abrupt but finances are a bit stretched at the moment as they are for many.
Ok, please go ahead and book the engineer. £65 doesn't seem as scary and I would hope it does not get to that in the end.
Hi, @OCE_Chris , in the next week, the only dates I can't do are Sat 4/7 and Monday 6/7. Any time.
I've run another test prior to booking the engineer and it's failing with an error that means I'll need to book this as a non-appointed task. So this will be investigated by an Openreach engineer over the next 72 hours and they wont need access (although they may contact you directly if they do)