Our fibre broadband completely dead when I attempted to access the internet this morning. Landline phone is OK, no crackling. Just broadband issues. Completely dead. Can't access customer services or tech as it says your closed, which is strange as I could always access tech if I had issues in the past. Down detector says your having problems - explanation required
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults. Is the fault still present at the moment?
Have you rebooted the router?
All done Debbie, heaps of TalkTalk customers in my area and beyond reporting same problem on FB, Downdetector and other web sites. Quite clearly there's an issue. The phone works fine. Fibre Broadband does not. Others in my area reporting ADSL is fine. I'm on FTTC and it's dead.
An incident has now been raised for this, our engineers are investigating, if I hear anything further this afternoon I'll let you know. Apologies for any inconvenience
Talktalk get this issue sorted- very many of us in our area totally fed up, over 18 hrs now. Get it sorted very very angry
Dam useless company, never listens , useless customer service and use less Technical department. I'm fuming get our internet sorted. Pathetic this length of outage. Now approaching 19 hours. Sort it on behalf of the citizens of my town of March.
Apologies for this.
I've checked and this fault is still under further investigation. I will continue to monitor this and post further updates on this thread once we receive them.
Just an update to advise that I've re-checked this and the latest update advises that the fault is still under investigation between our engineers and Openreach engineers who are still working to resolve this fault fully.
Yes, thanks Michelle, there's still interference on the line, and a BT wholesale speed test shows, I'm now only getting 58Mb/s down, and about 14 Mb/s up. Accessing my TT account, is slow, and doesn't always work. Besides that, I'm able to access, other areas, on the net and web, such as Sky, the BBC, etc, and stream their news channels. I am receiving emails, but via gmail, whom I am using as my primary email provider, because of multiple issues with TT, email services, over several years.
Anyway, I'll continue to monitor my network, and let you know if there's and improvement, as I should really be getting ~ 75Mb/s down, and ~18Mb/s up, which was the case when I first had fibre large installed here, and on a subsequent engineers visit, last year.
As I said I'll monitor, stuff here, as the engineers sort out the issues with our locality. Please keep me informed of any updates.