Yes Michelle, there is still noise on the line, and my broadband speed is below the recommended speeds, for my package, which is probably due to that interference and noise. The FTTC, green box, is only around the corner, and I should be getting speeds of 75Mb/s down, and 18Mb/s up. its down as I said to less than 60Mb/s down and around 14Mb/s up, which is not satisfactory, for the package I am on. The last time this occurred, an Openreach engineer found issues, in the locality, not related to our property, wiring or equipment. As I said no problems with interference before this outage. Perhaps we might need another visit, to get this back up to speed, unless you guys can sort it from your end.
Please can you confirm if the noise is still present with a corded handset at the test socket, with the router removed from the line?
We can then escalate this fault over to Openreach.
Thanks for your reply.
As the line tests are all clear I will send you a Private Message to confirm some details so we can arrange an engineer visit to the property.
I've sent you a Private Message.
Thanks for the Private Message.
I have provisionally arranged this engineer visit for Monday 11/11 AM (8am - 1pm)
I will post back shortly to confirm once this appointment has been confirmed by Openreach.
Thanks Debbie, and others OCE's involved
Openreach engineer has been out, and speeds have improved etc.
I'll monitor my network over the next 14 days, while DLM, is balancing my connection..
If I have any further problems , I will of course contact you guys