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Fibre connection lost

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15 REPLIES 15
ste2014
Whizz Kid

Could a OCE pick this thread up please.


I have the latest Huawei Hub updated to 1.06t to fix Kernel issue. All be it the hub has been alot more stable since the firmware change it keeps dropping the Internet connection 1 or 2 times a day. There is no real explanation in the log to why, the hub it self remains on and uptime is not lost only DSL.


I have tried a old Sky Q fibre hub which never lost connection over 7 days it was connected?


I've ran a line test which shows no issues and have done the normal troubleshooting with changing cables and test socket etc.


Could I get the Sagemcom version sent out to compare please.

Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi ste2014

 

Apologies for this.

 

I have ordered a Sagemcom hub for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

ste2014
Whizz Kid
Thank you Debbie!
Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi ste2014

 

No problem 🙂

 

Thanks

 

Debbie

ste2014
Whizz Kid
Hi Debbie,

Router received and set up. I will post back here if I face any issues. Its on a older firmware so dreding it updating incase it has the DNS issue 😬
Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi Ste

 

Thanks for keeping us updated 🙂

 

Please let us know if you do experience any further issues.

 

Debbie

ste2014
Whizz Kid
I had to send Sagemcom straight back. Was not allowing devices to connect to Internet even though devices were connected to hub correctly including wired. Hub was also very buggy could not navigate the interface.
Steve -
A fellow customer just helping out
OCE_Chris
Community Team - TT Staff

Hi ste2014,

 

Sorry to hear that the you experienced problems with the Sagemcom, are you back using the Huawei?

Chris

ste2014
Whizz Kid
Yes Chris, can I get another Sagemcom sent to me please to finally compare results.
Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi ste2014

 

The Sagemcom WIFI hub is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

ste2014
Whizz Kid
As ever, thank-you! 😊
Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi ste2014

 

No problem 🙂

 

Thanks

 

Debbie

ste2014
Whizz Kid
Hub received and set up. Touch wood no issues as seen with last Hub. All running fine and devices playing nicely 🤞
Steve -
A fellow customer just helping out
OCE_Debbie
Community Team - TT Staff

Hi ste2014

 

That's great 🙂

 

If you do experience any further issues then please let us know.

 

Debbie

ste2014
Whizz Kid
Will do! 😊
Steve -
A fellow customer just helping out