Wow I'm dusting off the cobwebs coming back to this forum!
I've just moved out the parents and transferred ownership of my previous account to my mother. I then picked up a new fibre package with Talktalk and the go Live was 7th May.
I have not long finished the 14 day stabilisation period.
Since we went live the connection has been dropping several times aday at various speeds, hitting 80mb D / 20mb Up a few times as well which is the maximum speed.
I'm assuming DLM is 'hard at work' trying to find the most stable connection during this period so obviously I wasn't fussed and DID NOT restart the router at any point.
Unfortunately I'm a few days past the stabilising period and the connection is still dropping throughout the day. For some reason its quite frequent around 1-2pm and then again around 6-7pm.
I'm an FTTC customer and my apartments were built in the last 10 years. My line attenuation should be very good, considering I'm in the city centre almost and I'm not far away from the exchange at all.
I can post various screenshots I took of the sync speeds on different dates but I'm assuming Talktalk are able to read the router logs a little better than how they're presented on the router page. (i.e the amount of drops and when)
I was concerned that DLM would effectively shrink the speed drastically given the daily drop-outs and even when it synced as low as 30mb, a few drops later it strangely went back up to 80D/20U. It held for around 2 days (screens below of the router stats at the time) and then went back to random speeds below 60mb again.
Using the latest Talktalk router plugged into the BT mastersocket Mk3.
At my previous address I didn't have any issues and used powerlines to connect our PCs.
Although I doubt the powerlines are causing an issue I have temporarily removed them as of today (25.05) and we're using ethernet cables directly to the PCs across the carpet... not pretty, but I just need to rule these out 😉
Let me know if you need any further information.
Profile is updated.
A few stats:
Serial Number N7190294N008301 Hardware Version FAST5364 3.00 Software Version SG4K10002600t GUI Version 3.7.5 System Up Time 06h41m08s
Line 1 Status UP Connection Time 06h31m34s Link Status UP Standard VDSL2 (G_993_2_ANNEX_ B) Line Encoding DMT Link Encapsulation ATM (G_992_3_ANNEX_ K_ATM) Line 1 Downstream Upstream Actual Rate [Kbps] 61011 11821 Maximum Rate [Kbps] 59863 11821 Noise Margin [dB] 12.00 8.00 Attenuation [dB] 15.10 0.00 Power [dBm] 12.90 2.00
No idea how it manages to get better speeds than the 'maximum' rate sometimes. Bug?
it has always resync'd at various speeds.
See attached images I've taken over the last 2 weeks.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
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I'm sorry to hear this.
I've completed a line test which has detected a possible fault and I can see re connections on the line.
Can I just check if your landline service is working ok when making calls?
Would it be possible to test the line just to see if you have a dialtone or is there is any noise on the line.
There are re connections, this appears to be related to the line fault detected.
Thanks for escalating this swiftly...
I had a text from talktalk at 17:11 stating the following
"We believe that your service issue has now been resolved and everything should be running as you'd expect. If you have any more problems please call us on 0345 172 0088 or visit talktalk.co.uk/help."
Not sure what this is about?
As a general update it held its connection again for around 2 days and dropped twice again today. Once around 2:20am and just after 4pm it was down for a good 20 minutes before it resynced. It has synced at the maximum speeds... for now.
Thanks for the update. Please let us know how both the stability and speed compares over the weekend, if the connection is still intermittently dropping then we can ask our Network Team to take another look.
I'm sorry to hear this and I'll take a look now. I've re-run the line test which hasn't detected a fault and the connection looks stable. Just to confirm, were you connected wired or wireless when the connection dropped? Did any of the lights change on the router? What speeds are you receiving at the moment?
We're now in the test socket. Let me know if anything else looks strange in here but it seems in good shape.
I'll monitor over the next few days and see if there's any drop-outs - it is currently back at max speeds.