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Fibre dropping sync several times a day

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Community Team

Hi Luke5

 

I've requested an update on this fault and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi Luke5

 

Openreach have advised that this fault should now be resolved following work completed - A Lift and Shift.

 

Are you still experiencing this fault?

 

Thanks

 

Debbie

 

 

Luke5
Wizz Kid
Hi Debbie
Yes the BT engineer showed up on Monday afternoon.
He was able to access the DP & replaced the cabling in there.
He also went to the cabinet and stated although our line was bundled in with other customers as per standard practice, there was quite a bit of 'crosstalk' and interference.
he has put us on a new line & activated it in the cabinet so we're effectively isolated from other customers (yay ;))

It has been connected for 2 1/2 days so far... there's still time for those naughty drop outs to surface but touch wood that this has finally solved it. I'll be back in a week or so to report a stable connection hopefully 🙂

Thanks.
Community Team

Hi Luke5

 

Thanks for keeping us updated, hopefully the work completed by the engineer has fully resolved this fault 🙂

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie