Fibre dropping sync several times a day

[OCE_Debbie]

Hi Luke5

I've requested an update on this fault and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi Luke5

Openreach have advised that this fault should now be resolved following work completed - A Lift and Shift.

Are you still experiencing this fault?

Thanks

Debbie

[Luke5]

Hi Debbie
Yes the BT engineer showed up on Monday afternoon.
He was able to access the DP & replaced the cabling in there.
He also went to the cabinet and stated although our line was bundled in with other customers as per standard practice, there was quite a bit of 'crosstalk' and interference.
he has put us on a new line & activated it in the cabinet so we're effectively isolated from other customers (yay ;))

It has been connected for 2 1/2 days so far... there's still time for those naughty drop outs to surface but touch wood that this has finally solved it. I'll be back in a week or so to report a stable connection hopefully 🙂

Thanks.

[OCE_Debbie]

Hi Luke5

Thanks for keeping us updated, hopefully the work completed by the engineer has fully resolved this fault 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie