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Fibre golive

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3 REPLIES 3
Whizz Kid

We are expected to move up to fibre internet from standard internet this Friday 24 May, that's the estimated date provided last week. So far we haven't received any emails re new router delivery or confirmation of the date. Will it happen on Friday? Any help thoughts would be appreciated. 

Community Team - TT Staff

Hi

 

If a new router is being provided then this can arrive the day before the service goes live.

 

If your current router is a fibre compatible router then you are not automatically sent a new router.  Did an agent advise you of this when placing the order etc ?

 

The current super routers - DSL3782 and Huawei HG633 / HG635 are compatible with Fibre.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Whizz Kid
Hi, yes a new WiFi hub was part of the package. The email mentioned it would be sent 4 working days before golive and there would be tracking info re the package in the email. Nothing received as yet.
Community Team - TT Staff

Hi

 

Ok, It can arrive up to the day prior to go live, but if it does not arrive by then, we can manually send one from here.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE