In the past half year I have noticed that my router disconnects randomly during the day and night - averaging about 4 times daily now. Some days I get away with it, but then it returns with abandon. I carried out a service check online which reported a fault - and sent out an Open Reach engineer. He was useless - blaming the fault immediately on my home set up: router is upstairs using an extension socket. He said that because of this the connection coming into the house gets confused and goes the wrong way causing the connection.
The point is; I've had the same set up for 8 years and only noticed this problem in the past half year. Any advice welcome, thanks.
Thanks for the reply. I will try that next - but the odd thing is that I have had this set up without problem for many years. Now I am getting 5 or 6 disconnections a day.
Logs in my router are being flooded with this message:
DNS name resolution failure (f.8.c.3.f.c.6.d.184.108.40.206.220.127.116.11.f.d.f.e.4.1.3.c.8.c.18.104.22.168.a.2)
and the disconnections have this message:
29.06.2020 20:35:02 Warning DHCPC
The WAN DHCP client process has successfully been terminated on Vlan 36
When the OpenReach engineer visited, he didn't even bother to come indoors and carry out any checks - just made excuses about electricity not knowing where to go because of extension cables being used.
I did a Live Chat last night - they said they'd investigate further and send me a text. I haven't heard a thing back.
Twice I've tried phoning support: 25 minutes+ wait only to be cut off. Dreadful service. I think it might be time to move to another ISP if the service remains this poor.
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Have had the same problem for over a month, they just keep thanking me for my patience and they are dealing with that problem. Wel my patience has ran out and I am going to switch providers. Surely they can't invoke an early release fee if they have not provided me with the service I have been paying for ?any advise apreasiated .
Please start your own topic, @Lealie. This can be done by returning to the top of the message board. Click Start a Topic.
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