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Fibre router not delivered and online says the order has been cancelled

First Timer


My faster fibre service was supposed to have gone live on the 30th March (Monday). The router had not arrived so the engineer could not test the line. I am concerned as now it says on my account that the 'Faster Fibre Order has been cancelled'. I have had no correspondence from Talktalk and I cannot get through on the phone. Please can you tell me if my line is activated, my contract still exists, and when the router will come? If the router does not arrive for a while, can I use an old router? Thanks very much, Georgie



Georgina Armstrong
Community Team - TT Staff

Hi Georgiebeth14,


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.


Your service appears to be live now, if you need any further assistance please let us know 



First Timer
Hi Chris. The service is live but I am using a borrowed router from a friend. My router never arrived... can this be sent to me again please? Thank you
Georgina Armstrong
Community Team - TT Staff

Hi Georgiebeth14


Apologies for this.


I have ordered you a router, please allow 24-48hrs for this to arrive.


Please let us know how you get on.