Fibre speed boost email offer

[Billj]

Accepting Fibre Speed Boost Offer

Over the weekend I accepted an offer from TalkTalk to apply the Fibre Speed Boost to my line.

Other than the confirmation page I took a screenshot of ...

I’ve not received any email communication from TalkTalk and I can’t see anything on my online account.

Should I have received some form of confirmation of uptake?

Many thanks,

[Billj]

Over the weekend I accepted an offer from TalkTalk to apply the Fibre Speed Boost to my line.

Other than the confirmation page I took a screenshot of ...

I’ve not received any email communication from TalkTalk and I can’t see anything on my online account.

Should I have received some form of confirmation of uptake?

Many thanks,

[OCE_Debbie]

Hi Billj

Apologies for the delay.

Your line is showing in sync at 79.9mb, please can you power down your router for a full 30 minutes and then run a speed test following this?

Thanks

Debbie

[Billj]

Hi Debbie

l have done as asked turned router off for 30 mins and have no change in line speed.

regards Billj

[OCE_Debbie]

Hi Billj

Thanks for your reply.

Are you running the speed tests wired or wireless? Could you run the speed test on a different device?

I've checked again and the line is in sync at 79.9mb.

Thanks

Debbie