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Fibre speed boost email offer

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3 REPLIES 3
Billj
First Timer

Over the weekend I accepted an offer from TalkTalk to apply the Fibre Speed Boost to my line.

 

Other than the confirmation page I took a screenshot of ...

 

I’ve not received any email communication from TalkTalk and I can’t see anything on my online account.

 

Should I have received some form of confirmation of uptake?

 

Many thanks,

OCE_Debbie
Community Team - TT Staff

Hi Billj

 

Apologies for the delay.

 

Your line is showing in sync at 79.9mb, please can you power down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

Billj
First Timer

Hi Debbie

l have done as asked turned router off for 30 mins and have no change in line speed.

 

regards Billj

OCE_Debbie
Community Team - TT Staff

Hi Billj

 

Thanks for your reply.

 

Are you running the speed tests wired or wireless? Could you run the speed test on a different device?

 

I've checked again and the line is in sync at 79.9mb.

 

Thanks

 

Debbie