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Fibre speed boost hasn't sped up my connection in over a month despite support team help 2 weeks ago

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First Timer

As the title suggests... over a month ago I purchased the fibre speed boost add-on. Talk's talk's own speed check continues to show no difference, usually clocking between 27-35mb instead of the minimum 60mb promised. Over 2 weeks ago I contacted support via the chat service and after a lengthy exchange was told my line would be optimised which could take a couple of weeks, but a couple of weeks later and it's clear it's made no difference. 

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Community Team - TT Staff

Hi mattmurdock4321

 

Apologies for this.

 

I have posted on your other thread on the Community.

 

Thanks

 

Debbie