Hi, when I moved in February fibre wasnt available but I was told I could renew my contract and when fibre becomes available I could have fibre with speed boost for £25 which was th service I had before.
I managed to get fibre a few months ago when more was added to the exchange and was told to see how I got on with standard fibre before adding the boost for some reason??
I'd like to add the boost at the price I was told +£2.50 but that's not what its showing on my account if I was to add it myself.
Maybe an OCE can add it for me at the price I was told or better :))
I would get in touch with the Loyalty team, try Live chat when available, I am sure they will be happy to add the Boost at that price. I take it that you do have the extra headroom on your speed to make this beneficial?