For the last few months my speeds have been dropping from 65mb to as little as 1mb up to 50 times a day, I am having to reset the router every 20-30 minutes, the wifi also disconnects at the same time (on all devices).
I have changed channels for the wifi but this doesnt improve things.
When I reset the router the speed goes back to 65mb but can drop to 1mb within a few minutes again, I am having to do a speed test on my phone every 10 minutes (if wifi works) just to see if I will be able to use the internet.
I have tried live chat many times but they keep disconnecting me after an hour or so.
Does anyone have the same issue?, is this maybe a router issue, dont want to pay for upgraded router (£120) then find out thats not the cause......
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
Is the speed test wireless or wired? Send me the stats again when it plays up, but it must be before you reboot the router.
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Which router are you currently using? Do you have an alternative router that you can test with?
I have the HG635 router, I don't have another router to try though.
I did disable the 2.4ghz last night and it has been stable since then but there have been other times where it is stable for a day or two without doing this so don't think this has resolved the issue, also the wired connection slows down to less than 1mbps at times.