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Fibre speedboost

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4 REPLIES 4
Divechick
First Timer

I added a fibre speedboost to my account  over three days ago.

I am currently getting my usual 33 Mbps speed.

How long should I wait for it to improve?

The sales person check the speed I should get and quoted 57Mbps for this postcode.

Thx

martswain
Philosopher

What is your actual Downstream Line Rates, up and down ?

 

If you weren't previously getting very close to 40, then the boost is highly unlikely to make any difference.

 

Postcode checks are too general and you would have been given an estimated range and minimum guaranteed speed for YOUR line.

 

What were those ?

Martin
Divechick
First Timer
Hi Martin,
We get 33Mpbs down, 6 up.
We were indicated to that we should get 57Mbs down, cant remember up, after speedboost.
Thx
OCE_Debbie
Community Team - TT Staff

Hi Divechick

 

Apologies for the delay.

 

Your line is currently in sync at 32mb.

 

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

 

Thanks

 

Debbie

OCE_Debbie
Community Team - TT Staff

Hi Divechick

 

Thanks for confirming your details. The predicted speed range for your line is showing between 52.4 and 32mb, with a guaranteed minimum speed of 29.8mb.

 

Your current sync speed is within the predicted range for your line.

 

Thanks

 

Debbie