My fibre broadband has gradually gotten worse and worse over the last year, I posted in June when it started to get bad, then I thought I would see if it improved but today it has reached a new low of 5.8Mbps. Even during the middle of the night (Midnight - 5 a.m.) the connection speed is horrendously bad. It used to be faster than this, and maybe a year and half ago, I was regularly testing at 35Mbps+, but it has degraded rapidly this year.
I use wired connection - router is plugged into main socket via short extension hard-wired internally to main test socket, installed by engineer when fibre was installed.
Hi @vortigon ,
It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post within a day or two.
Tests are picking up an issue on the copper section of the line.
I've logged this out to BT Openreach for a Non Appointed engineer - Non appointed means the engineer will be dispatched to look at the line without requiring an appointment be made with you to visit your property.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Thank you for the fast response.
Can you let me know if I will be updated about the issue/repairs i.e. when they might be carrying out the work or when to expect any possible improvements?
Thanks for confirming and I'll take a look now. I've re-run the line test which hasn't detected a fault and the sync speed looks ok. Could you try powering the router down for a full 30 minutes and then retest the speed again please as this will reset the current session and can often increase the throughput speed.