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Fibre upgrade live today - no internet now

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4 REPLIES 4
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First Timer

I upgraded to fibre which went live today. As of around 1pm I lost all connection.

I’ve moved the router so it is pugged directly into the master plug (via micro filter) and switched the router off for 30mins and still nothing.

Any ideas? 

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Community Star

Hi @Emmadm ,

 

For one of the TalkTalk OCE's on this forum to be able to look into this issue you will need to update your community profile to include your name, telephone number & alternative contact number. This will allow them to identify you, and they will then be able to check your connection for you.

 

Don't post any personal details in this thread, just add them to your communities profile.

 

They are pretty busy at the moment, so it may be a day or two before you hear back.

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First Timer
do you still have the openreach modem as i moved to the faster 150 plan and and for fibre you need a white box plus your router
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Philosopher

It can take a while for the engineer to get around to connecting you to the fibre cabinet.

 

Is your phone still working normally ?

 

If you have a master socket with two outlets, make sure you plug the router cable into the correct side, not the phone side as that will not work even with a filter.

 

 

Martin
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Community Team - TT Staff

Hi Emmadm 

 

are you still having an issue.  If so, add your home number to your 'Community Profile' so we can take a look.

 

Thanks  

 

Karl.

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