I've requested an update from our Network Team and I'll let you know as soon as I receive an update. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.
Sorry for the delay and thanks for bumping your thread. Our Network Team have advised that the fault is with the 2nd stage repair team and we've been advised to check back on 22/01 for further updates.
I've received an update back to advise that the fault is still under investigation with BTOR for the cabling and jointing work to be completed and the next review date is the 28/02.
Just to let you know that Open Reach are digging up the road just along from us so presumably they may be doing something. Whether it is this issue, not sure, but just to keep you informed.
Do they let you know when work has been completed at all?
Many thanks for your 'bumping' for me.