Fibre has just been put into our road and Open Reach say to contact your provider to have it installed. T.T. say the speeds are not good enough for them to install. I am at a loss, why? They do not give any further info and suggest I caht online, which is the last thing on this earth I want to do.Can anyone explain to me?
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I'm really sorry but unfortunately the information given appears to be correct, our systems do show that the speeds attainable at your address are below the threshold. Do you know approximately how far you are away from the fibre street cabinet?
I don't know how far it is, but 2 things I do not understand. !: Why would open reach do all this work if it is not going to be of any benefit to us and 2: Surely even though you say the speed is not good enough anything is better than what we have now?
Looks like you are in the same boat as me. Openreach have installed fibre on my street. TalkTalk are not able to provide me with fibre broadband. However, BT are selling fibre broadband on my street. Have you checked BT site to see if they are selling fibre broadband?
Unfortunately if the estimated speed are below the minimum that we would offer for fibre then we would not be able to offer a upgrade to fibre. Even though the work has been completed by BTOR to the cabinet, the speeds are still determined by the line to the property. As speeds can vary between lines due to the length and quality then some lines may be able to achieve faster fibre speeds so fibre would then be available.
Openreach have stated that as they have installed FTTP they will not be commissioning FTTC connections. TalkTalk have said that, as FTTC connections are not available, they are not going to be able to connect my property using the FTTP connection. At least your current connection is better than mine, 0.8Mbps download and 0.4Mbps upload at best.
Only thing left to do is leave TalkTalk and go to BT😥😥😥
The full story is that TalkTalk is gearing up to resell Openreach FTTP in areas other than its own Fibre Nation roll-out. Quite what will happen about customers in areas where the infrastructure is in the Openreach Fibre First portfolio is unclear as Openreach Fibre First areas were excluded from the wholesale development offers made generally to Communications providers.
On 26 July 2018 Tristia Harrison, TalkTalk CEO, welcomed Openreach’s decision to lower wholesale ultrafast pricing for companies such as TalkTalk. She added "It will lead to happier, more loyal customers as they will enjoy the benefits of faster, more reliable connectivity." and "we want to make sure that full-fibre is available to everyone at an affordable price. It cannot be priced at a significant premium."
Page 15 and page 23 of the presentation dated 5 March indicates that the TalkTalk wholesale deal with Openreach will include FTTP. We're all just waiting for TalkTalk to be ready to sell us FTTP. Until TalkTalk make a formal announcement and brief the sales teams it's a waiting game.
Customer Services can advise about termination charges. You may have to go through the complaints process to get a management decision on leaving without penalty if TalkTalk will not provision FTTP which is the only option to give you a reasonable broadband speed. How do I make a complaint?