Glad to hear the engineer has been able to make improvements.
Do report back and let us know if this improves further.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Your line is showing in sync at 51.1mb. No faults have been detected.
Please can you power down the router for a full 30 minutes and then run a speed test following this?
Thanks for your reply.
Please can you leave the router switched on and we can check the connection stats again on Friday to see if DLM has made any further changes to the line profile/speed.
Thanks for waiting
Checked speed yesterday (Sat) reading of 49.4...Very good.
Earlier this morning it dropped to 42-45, now its back to 49. That is just above TalkTalk's guaranteed minimum so I am pretty happy with that.
If I do a line check, I am told that my query is still in the hands of engineers. Perhaps you could check this. Could you also make sure my return router arrived safely and I can ditch the receipt.
Finally can I thank you, Michelle, Chris and Karl and also community star Kieth French, who was
first to reply to my original query. for all your help.
It's showing this because the fault ticket is still open, it should automatically close over the next few days and you should no longer see this message