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Fibre65

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6 REPLIES 6
Stemag
First Timer

Upgraded to fibre65 and only getting 7mbs download 

Andrew Keen
paulshent
Community Star

Hi

Be so kind as to drop power to your router for min of 30 mins then re-power on and do a line speed test again.  Also please quote your router type / name.

The power off and on will create a new profile for your service at local cabinet. With any luck that should resolve your issue.

 

Stemag
First Timer

I'll do that now my router is a ssgamcom fast

Andrew Keen
Stemag
First Timer

Restarted my router after 30 mins download speed now down to 6mbs

 

Andrew Keen
OCE_Michelle
Community Team - TT Staff
Solution

Hi Stemag,

 

I'm sorry to hear this. I've run a test on the line which has detected a possible fault and the connection also looks very unstable. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? If the voice service is ok then please let us know and we will raise this to Openreach as a broadband fault.

 

Thanks

 

Stemag
First Timer

Hi Michelle,the phone line seems to be working fine but the internet is down to 6.6mbs today

Andrew Keen
OCE_Michelle
Community Team - TT Staff

Morning,

 

Thank you for confirming. I've passed this over to Openreach now to complete an external line investigation. If you don't hear anymore over the next 48hrs then please let us know and we can re-check for an update on the fault for you.

 

Thanks