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Flashing orange and white light

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2 REPLIES 2
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First Timer

Okay so, I didn’t got any problem with my internet before, just today it started getting little crazy. All of sudden lights on router started flashing red and white constantly, even reseted, turned off and on will keep going to flash red and white. I do not know what to do and how to repair it, did anyone had same problem? Help please! 😉

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Community Star

Hi @PaulinaPaula ,

 

It would be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

Can you ensure that the cable that connects the router to the phone socket is firmly attached.

 

For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post in a day or two.

 

You may get faster support from the live chat or by phoning up during opening hours.

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Community Team - TT Staff

Hi PaulinaPaula

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie