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Future Fibre

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3 REPLIES 3
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First Timer

Hi,

 

I have had future fibre for a few days now. We opted for the 500mb package, however we are not getting anywhere near 500mb speeds. Over 5ghz wifi it averages at around 300mb and the same via ethernet. 2.4ghz is around 50-60mb! The connection doesnt appear to be very stable compared to our previous BT 300mb package where we would get a consistent 320mb over wifi!

 

Additionally we have had no email correspondence so I dont even know my account number!

 

Can any of the TT staff help?

 

Thanks.

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Community Team - TT Staff

Hi JagDua,

 

Welcome to the Community 

 

There a dedicated support team for our Future fibre customers, did you receive the contact information in your welcome pack?

Chris

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First Timer
Hi Chris

I didnt receive a welcome pack, or any email correspondence after i placed my order.

Thanks
Highlighted
Community Team - TT Staff

Hi @JagDua

 

There is Live chat link on this page for Future Fibre on this page  Alternatively you can call 08002300272 the team can assist you. 

 

Hope that helps.