Gift Voucher Not Received

[pjfrankl]

Hello,

I purchased TalkTalk’s Faster Fibre for £22.50 a month and to date have not received details for a £75 voucher after 90days. I have watched out carefully for this.

I purchased the broadband on 11th July, order number N60241189.

I have emailed awin several times over two weeks and not yet had a reply.

I have updated my details here to include my phone number etc. Is someone able to look into this for me?

Many thanks,

Pete F

[OCE_Arne]

Hi pjfrankl

I will look into this for you and get back to you. 

Regards

[OCE_Arne]

Hi @pjfrankl

Unfortunately there is no sale tracked through AWIN, 

It appears that you signed up directly through our website, meaning that you are ineligible for any vouchers.  

I can only advise that you follow our complaints procedure to dispute this. 
 

[thehurst]

I too am still waiting from an order placed in September can someone please contact me thank you.

[OCE_Arne]

@thehurst  I've replied to your other thread. 

[SophieRose]

Hi,

I purchased a "Fast Broadband package" in August 2018. I also attached my email address for a £55 Amazon voucher but still have not received it. I have waited for the 90-day period to end before contacting you about my voucher.

I would like to receive an update about my Amazon voucher.

Thank you.

[OCE_Arne]

Hi @SophieRose 

Can you start a separate topic and also update your community profile to include your landline number and I can then help. 

Thanks 

[Jimsouthall]

Hi, I’ve also not received the voucher, been keeping my eye out for the email and well over 90 days now. I’ve emsiled the email address but no reply. What can I do?

Thanks

[Kentishcountry]

This is the same situation for me, I signed up to talk talk 7 month ago and chased repeatedly. Last time I ever use talk talk. 

[Kentishcountry]

Hi there

I signed up to talk talk in September last year and still nothing back. Was done through Compare the Market Site. I think it was for a £65 voucher but have message the awin email many times and nothing back. Really dissapointing!

[Kentishcountry]

Also still waiting after many attempts. Signed up through compare the market and had an email confirming I would receive it but still havent. Not in my junk folder either. Dissapointing!

[OCE_Arne]

@Jimsouthall   Can you start a new topic and also ensure that your community profile is updated to include your landline number and I can begin to help.

[Tyres1983]

Hi I’ve not received mine either every time contact @Win I never get a reply I won’t be recommending talk talk to any one

[OCE_Arne]

Hi Tyres1983

Sorry that you are unhappy,  Can you begin a new topic and and I can start to help. 

Regards

[Tyres1983]

I started a new topic but no reply 

[OCE_Arne]

Hi Tyres1983,  I've posted on your thread.

[Andyguk79]

I have not received my voucher from signing up in January. Can you look into this.

[OCE_Arne]

Hi @Andyguk79

Can you start your own topic, and also update your community profile to include your Home telephone number and I can begin to help. 

Thanks you.