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Go live date But line disconnected?

First Timer

So i was wondering, I just went onto the service centre and ran a test and it says that my line is disconnected but today was meant to be my go live date.


I recently moved in to a new flat so had no knowledge of the previous line. It looks like the previous people had Virgin media, so the master socket where you plug the router in says virgin media on it.


Does anyone know if this could cause an issue, or is it normal for the line to show disconnected until the activation happens? I was given a telephone number by talk talk, however the line is only going to be used for internet.


Bit worried there may be an issue and no one will be there to fix it due to the virus.


Any thoughts? Thank you